At VYOM, we want you to love what you wear. If something isn't right, we've made returns and exchanges simple.
7-Day Return & Exchange Window
You can request a return or exchange within 7 days of delivery.
To be eligible:
- The item must be unused, unwashed, and in its original condition
- Original tags must still be attached
- The item must be returned in its original packaging
- Proof of purchase (order confirmation or invoice) is required
How to Initiate a Return or Exchange
- Contact us at support.vyomfashion@gmail.com or via +91 9102154473 with your order number and reason for return/exchange
- Our team will confirm eligibility and share pickup/drop-off instructions
- Once we receive and inspect the item, we'll process your exchange or refund
Exchanges
Size and color exchanges are available, subject to stock
If your preferred size/color is unavailable, we'll offer a refund instead
Refunds
- Approved refunds are processed to your original payment method
- Refunds are initiated within 5-7 business days of us receiving and inspecting the returned item; the amount may take a few additional days to reflect depending on your bank
- For Cash on Delivery (COD) orders, refunds are issued via bank transfer or UPI — you'll be asked to share these details after approval
- The ₹49 COD advance is non-refundable for customer-initiated returns, but is adjusted against your refund/exchange when the return is due to a damaged, defective, or incorrect item
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photos of the product and packaging. We'll prioritize a free replacement or full refund, including shipping charges.
Non-Returnable Items
- Items marked "Final Sale"
- Products damaged due to misuse, improper washing, or normal wear and tear
Reach out to us at support.vyomfashion@gmail.com or on +91 9102154473 — we're happy to help.