At VYOM, we want you to love what you wear. If something isn't right, here's how we handle it.

Exchange Window

You can request an exchange within 7 days of delivery.

Exchange Only — No Returns

We currently offer exchanges only — we do not accept returns for a refund on prepaid or COD orders. If your product doesn't fit right or you'd prefer a different size/variant, we're happy to exchange it for you within the eligible window.

Eligibility for Exchange

To be eligible for an exchange, your item must be:

  • Unused, unwashed, and unworn
  • In its original condition with all tags attached
  • In its original packaging
  • Free from stains, odours, or signs of wear

Exchanges will not be accepted for items that show signs of use, damage caused after delivery, or missing tags/packaging.

How to Request an Exchange

  1. Contact us within 7 days of delivery via vyomfashion.in@gmail.com or DM us on @shopvyom, with your order number and reason for exchange.
  2. Once approved, we'll share pickup/return-shipping instructions.
  3. Once the item is received and inspected, we'll process your exchange for the requested size/variant, subject to availability.

When a Refund Applies

While we operate on an exchange-only model, a refund to your original payment method will be issued in the following situations:

  • You received a damaged, defective, or incorrect item, and a replacement/exchange is not available
  • The item you wish to exchange for is out of stock, and no suitable alternative is available
  • Your order is cancelled by us (e.g., due to stock issues or verification failure) before dispatch

Approved refunds are processed within 7-10 business days to your original payment method.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect product, please reach out within 48 hours of delivery with your order number and photos/videos of the issue, so we can resolve it quickly — either through exchange or refund.

Non-Exchangeable Items

  • Items marked as "Final Sale" or purchased during clearance/sale periods (unless defective)
  • Innerwear or similar items, where applicable, for hygiene reasons
  • Products without original tags or packaging

COD Orders

For Cash on Delivery orders, the ₹99 advance payment made at checkout is non-refundable in case of a customer-initiated exchange request, unless the exchange is due to a damaged, defective, or incorrect item on our part.

Need Help?

For any questions about your exchange or refund, reach out to us at vyomfashion.in@gmail.com or DM us on @shopvyom — we're here to help.