Privacy Policy

Last updated: [sept. 1, 2026]

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from the Site.

By using the Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Information you provide to us:

●        Name, email address, phone number, shipping and billing address

●        Order details and payment information (processed securely via our payment partners — VYOM does not store your card, UPI, or net-banking credentials)

●        Account information, if you create one

●        Any information you share with us via email, contact forms, or customer support (including WhatsApp, if applicable)

Information collected automatically:

●        IP address, browser type, device information

●        Pages visited, time spent on the Site, referral source

●        Cookies and similar tracking technologies (see Section 4)

2. How We Use Your Information

We use the information we collect to:

●        Process and fulfil your orders, including shipping and returns

●        Communicate with you about your order, account, or customer support queries

●        Send marketing communications, offers, and updates (only where you've opted in; you can unsubscribe at any time)

●        Improve the Site, our products, and customer experience

●        Detect and prevent fraud or misuse of the Site

●        Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. We share it only with:

●        Payment gateways (e.g. [Razorpay / Cashfree / other]) to process transactions

●        Courier and logistics partners (e.g. [Delhivery / Shiprocket / other]) to fulfil deliveries

●        Analytics and marketing tools (e.g. Google Analytics, Meta/Instagram Pixel) to understand Site usage and run ads

●        Legal authorities, where required by law or to protect our legal rights

 

 

4. Cookies

We use cookies and similar technologies to remember your preferences, keep your cart active, and understand how visitors use the Site. You can disable cookies through your browser settings, though some features of the Site may not function properly as a result.

5. Data Security

We use reasonable technical and organisational measures to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You may:

●        Request access to the personal data we hold about you

●        Request correction of inaccurate data

●        Request deletion of your data, subject to our legal obligations (e.g. order and tax records)

●        Opt out of marketing communications at any time

To exercise these rights, contact us at [support email].

7. Children's Privacy

The Site is not intended for individuals under the age of 18. We do not knowingly collect data from minors.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.